Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Our footwear and apparel generally follow Italian sizing. Please refer to our detailed Size Guide available on each product page for specific measurements.
Are the crystals on the shoes replaceable?
Our signature crystal embellishments are hand-applied. We offer a limited warranty for crystal replacement within 6 months of purchase; please contact concierge for details.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure rapid delivery. You may cancel an order within 60 minutes of placement; after this window, the standard return process applies.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via our premium courier partners, including all duties and taxes calculated at checkout.
How should I care for my silk satin heels?
We recommend avoiding contact with water and abrasive surfaces. Store your items in the provided dust bags and use a soft, dry cloth for light cleaning.
Are your products authentic?
Every item purchased directly from our official website is guaranteed 100% authentic and accompanied by a certificate of authenticity.